PERLUKAH WAKIL DIREKTUR DALAM KORPORASI HOTEL?
Posisi Wakil Direktur (Deputy Director atau Vice Director) dalam korporasi hotel sering dipandang ambigu. Secara struktural, jabatan ini jarang ditemukan dalam organisasi hotel internasional. Survei KPMG Hospitality Governance Report (2022) menunjukkan bahwa hanya 18% grup hotel Asia memiliki posisi wakil direktur formal.
Wakil Direktur umumnya muncul dalam konteks transisi kepemimpinan, pengendalian risiko, atau pembagian beban kerja direktur utama. Di beberapa korporasi keluarga, posisi ini juga berfungsi sebagai representasi pemilik dalam manajemen sehari-hari. Namun tanpa pembagian kewenangan yang jelas, jabatan ini berpotensi memperpanjang birokrasi.
Menurut Dr. Rhenald Kasali (2021), struktur organisasi yang terlalu bertingkat justru memperlambat respons bisnis, terutama di industri jasa seperti hotel yang menuntut kecepatan dan fleksibilitas. Hotel membutuhkan garis komando yang tegas, bukan tumpang tindih.
Data BPS (Statistik Usaha Akomodasi, 2023) menunjukkan bahwa sebagian besar korporasi hotel nasional beroperasi efektif dengan struktur ramping: Direktur Utama, Direktur Operasional, dan fungsi pendukung.
Dengan demikian, wakil direktur bukan kebutuhan mutlak. Jabatan ini relevan hanya jika memiliki mandat jelas dan nilai tambah strategis, bukan sekadar simbol hierarki.
TIM
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IS A DEPUTY DIRECTOR NECESSARY IN A HOTEL CORPORATION?
The position of Deputy Director within hotel corporations is often viewed as ambiguous. Structurally, this role is relatively uncommon in international hotel organizations. According to the KPMG Hospitality Governance Report (2022), only 18% of hotel groups in Asia formally maintain a deputy director position.
In practice, the role typically emerges during leadership transitions, risk management phases, or when ownership seeks closer representation in daily management—particularly in family-owned hotel corporations. However, without clearly defined authority, the position risks adding bureaucratic layers rather than strategic value.
Management scholar Dr. Rhenald Kasali (2021) argues that overly hierarchical structures slow responsiveness in service industries such as hospitality, where speed and adaptability are critical. Hotels require clear command lines, not overlapping authority.
Data from Statistics Indonesia (BPS, 2023) shows that most national hotel corporations operate efficiently with lean structures consisting of a President Director, Operations Director, and supporting functional divisions.
Therefore, the Deputy Director role is not inherently necessary. Its relevance depends entirely on whether it carries explicit authority and strategic responsibility rather than symbolic hierarchy.
THE TEAM
